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| Maintenance and Support |
We provide a fee-based program that helps you access to the highest level of technical support service for your applications (Given our in-depth experience in developing custom-built solutions centred around Java/J2EE and Lotus Technology). It includes the following (but non-exhaustive) list of services:
- Telephone and e-mail access to our technical support engineers
- Automatic notification of new releases of the latest products upgrades, fixes and patches
- On site support should the request be triggered
- Provision of 24x7x365 level of support if this is required for mission critical applications
Our areas of coverage are:
a. Lotus Solutions
b. J2EE Solutions
c. WebSphere Message Queue and WebSphere Message Broker Solutions
d. WebSphere Process Server Solutions
d. Others - Please contact us for further enquiries
How do we work?
We analyse the application that technical maintenance and support is required (preferably with the source code of the applications and other technical documentation made available). We sign the first year of maintenance with you for a fixed man-effort and a well-established scope of work that this entails. The man-effort will be consumed when technical support services are requested.
At the end of the first year, you have the option to renew the service. The price is calculated based on the purchase of the man-efforts. You will automatically receive an incident report monthly and the timesheet of activities. If you choose not to purchase but you will no longer be eligible to any further technical support.
If Maintenance and Support Expires?
You may reinstate it before the expiration date. Agreements that have been out for three or more months are charged a reinstatement fee of 10% of the new price.
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